Refund policy

At [Ananta], your satisfaction is our priority. We take immense pride in the quality of our products, but if something isn't quite right, we are here to help make it simple and hassle-free.

Return Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

  • The return request must be initiated within [6-7 days] from the date of delivery.

  • The product must be unused, unwashed, unworn, and in the exact same condition that you received it.

  • The item must be in its original packaging with all tags, labels, and protective seals intact.

  • A valid proof of purchase or order number must be provided.

Return Timeframe & Process

  1. Initiate Request: Email our support team at [ananta76766@gmail.com] within [6-7 days] of receiving your package. Please include your order number, reason for return, and clear photos of the item.

  2. Approval & Pickup: Once your request is verified, our team will arrange a reverse pickup from your delivery address via our logistics partner.

  3. Inspection: Upon receiving the returned item at our facility, we will inspect it to ensure it meets our return criteria.

Refund Process & Timing

  • Once your returned item passes inspection, we will notify you via email regarding the approval of your refund.

  • Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within [8 business days].

  • Cash on Delivery (COD) Orders: For COD returns, you will be requested to provide bank account details or a UPI ID where the refund amount can be securely transferred within [8 business days].

Exchange Options

  • If you received an item and need a different size, color, or variant, you can request an exchange within [6-7 days] of delivery.

  • Exchanges are subject to product availability. If the requested replacement item is out of stock, we will issue a store credit or full refund instead.

Damaged, Defective, or Incorrect Products

We conduct thorough quality checks before shipping every order. However, if your order arrives damaged, defective, or incorrect:

  • Please notify us within [48 hours] of delivery at [ananta76766@gmail.com].

  • Attach clear photo or unboxing video proof showing the issue and packaging label.

  • We will send a replacement or issue a complete refund immediately at no additional charge to you.

Non-Returnable Items

Certain types of goods cannot be returned due to hygiene, safety, or customization reasons:

  • Final clearance or "Flash Sale" items marked as non-returnable.

  • Customized or personalized products.

  • Opened personal care or intimate items.

Return Shipping Costs

  • Defective, Damaged, or Wrong Items: [Ananta] will cover 100% of the reverse pickup and replacement shipping costs.

  • Standard Returns/Exchanges (Change of Mind): Reverse pickup charges of [₹99] may be deducted from your total refund amount to cover logistics costs.

Questions & Support

If you have any questions regarding your returns, exchanges, or refunds, please reach out to our team:

  • Support Email: [ananta76766@gmail.com]

  • Location: [Bengaluru, Karnataka, India]